Completion and Warranty

Inspection Process
The Customer Care Team is the point of contact for inspection and closing procedures for Western projects. Approximately 6-8 weeks prior to the closing, an information package will be mailed to the Purchaser to expedite the closing process. This package includes a Purchaser inspection schedule and requests for information like who will be the legal representative, contact information and designated proxy should the Purchaser not be able to attend the necessary inspection.
Completion, Possession and Key Pickup
10 business days prior to completion, the Customer Care Team will communicate a formal completion date notice via courier to the purchaser. This is also a good reminder to ensure that legal and mortgage affairs are in order. Should there be enquiries regarding suite appraisal, bankers can contact Customer Care Department for information or to make an appraisal appointment with us. The possession date and key pickup follow your completion date. Purchasers will also be informed of the venue for key pick up in the formal completion date notice. Commencement of the Certificate of Possession for your suite is valid and in effect on the possession date.
Customer Care & Warranty
Upon possession the Owner will receive a copy of the Certificate of Possession along with a Homeowner’s Guide to assist them in the transition to their new residence. The Homeowner’s Guide contains everything from contact information for appliance warrantee issues to an introduction to their neighbourhood. During the warrantee period, non-emergency questions, concerns or warranty items pertaining to the suite, will be addressed by the Customer Care Team. Owners can simply fill out the customer service request form contained in their Homeowners Guide and the appropriate Customer Care representative will contact them regarding to next steps. For emergencies or common area concerns, please contact your property manager directly. For all Customer Care Team enquiries: Customer Care Team 900 1095 West Pender Street Vancouver, B.C. V6E 2M6 T: 604.899.8800 F: 604.899.9183 Email: info@concordpacific.com