Warranty

Customer Care will only accept formal written Warranty requests from the Homeowner during the applicable Warranty periods.

As a tenant, please contact your landlord regarding any Warranty related issues.

Statutory Warranty

During your PDI you will be given both a Certificate of Completion and Possession (CCP) and a Tarion Homeowner Information Package (HIP). Tarion provides the builder with a CCP which confirms that your suite can be occupied. The CCP contains a home enrollment number used to identify your home with Tarion and outlines your Interim Closing date (Occupancy Date/Date of Possession). The HIP provides information regarding your new home warranty.

Warranty coverage begins on the Interim Closing date and remains in effect until the end of each warranty period.

Tarion Warranty Corporation is the administrative body which regulates the new home warranty in Ontario. You may wish to consult Tarion's Construction Performance Guidelines if you are in doubt as to whether an item is covered by the warranty. These Guidelines describe which of the most commonly reported warranty service requests are covered by the warranty, and those which are not. To view the Guidelines, please visit www.tarion.com.

Common elements are not included in the PDI of your unit. As such, these deficiencies should not be reported on your warranty request forms to Customer Care. Should you notice any common element deficiencies during your PDI or after occupancy, they may be reported to your Property Management Company after your Interim Closing date. Common elements include all areas and amenities beyond each Homeowner's suite. Ownership of these areas is shared among all unit owners within the condominium. Your balcony is considered an "exclusive-use" common element.

Warranty Request

Service

Customer Care will respond to in-suite warrantable requests during the first two years of occupancy. We will only accept formal written requests from the Homeowner of the suite during the applicable reporting periods as outlined in the Tarion Homeowner Information Package. It is mandatory to use the Tarion Warranty Corporation forms provided at your PDI. Customer Care will not accept verbal requests.

When to Submit your Warranty Requests

  • 30-Day: No later than 30 days from your Interim Closing date (Occupancy Date/Date of Possession).

  • Year-End: Within the last 30 days of the first year of occupancy.

  • Second-Year: Anytime during the second year of occupancy.

Written warranty requests may be submitted by fax, email or regular mail to Customer Care.

Once your forms have been received, Customer Care will review and submit all warrantable requests to our Construction team. Repairs will be made during regular business hours. Permission to Enter (PTE) your suite is established during your PDI but can be updated at anytime. The Homeowner is responsible for ensuring that all furniture and personal effects are cleared from the area that requires deficiency rectification.

Warranty Chart

Item Length of Warranty Notes
Appliances 1 Year Warranty through the manufacturers directly
Baseboards 1 Year
Cabinetry 1 Year Any damage noted after PDI are not warranted
Carpet 1 Year
Caulking 1 Year
Closet Sliders, Shelving 1 Year Any chips, scratches noted after PDI are not warranted
Countertops 1 Year Any cracks, scratches, gouges reported after PDI are not warranted
Doors 1 Year
Door Frames 1 Year
Drywall 1 Year
Electrical Delivery and Distribution Systems 2 Years
Electrical and Lighting Fixtures 1 Year It is homeowner's responsibility to change all bulbs
Hardwood Floor 1 Year Any scratches, gouges reported after PDI are not warranted
Heating Delivery and Distribution Systems 2 Years Filters for fan coil unit should be replaced every two months
Fan Coil Unit Operation 1 Year
Painting 1 Year
Plumbing Delivery and Distribution Systems 2 Years
Plumbing Fixture 1 Year
Tiles 1 Year Any chips, cracks noted after PDI are not warranted
Vanity Mirrors 1 Year Any chips, cracks noted after PDI are not warranted
Windows 1 Year
Air Condition 1 Year
Ceiling 1 Year
Condensation 1 Year It is homeowner's responsible to maintain the level of humidity in the unit
Draft through windows and doors 1 Year Interior air movement caused by convection should not be confused with actual air leakage through the window and doors

30-Day Request

You may submit a Tarion 30-Day Form within the first 30 days of your Firm Occupancy date (Occupancy Date/Date of Possession). Include on it items that are incomplete from your PDI and other warrantable items that you notice within the first 30 days of Occupancy. If you do not submit your 30-Day Form within the allotted time, the deficiencies will not be accepted until the final 30 days of your first year of possession. These deficiencies will have to be reported on your Year-End Form.

Year-End Request

In new homes, it takes months for the materials to dry and settle properly. Therefore, it is common to suddenly see new deficiencies toward the end of the first year. Please report any new or outstanding warrantable items on the Year-End Form and submit it within the last 30 days of the first year of possession.

Your home's statutory one year warranty coverage begins on your Firm Occupancy date (Occupancy Date/Date of Possession) and ends on the day before the first anniversary of this date.

For example, if your Firm Occupancy date is February 12, 2014, the one year warranty begins on February 12, 2014 and ends on February 11, 2015.

PLEASE NOTE: Concord Adex will patch and sand drywall cracks and nail pops only once during the first year (only at the request of the Homeowner) but will not be responsible for repainting, redecorating, or wallpapering. The Homeowner is responsible for ensuring that all furniture and personal-affects are cleared from the area that requires deficiency rectification.

Second-Year Request

Your home’s statutory two year warranty coverage begins on the Firm Occupancy date (Occupancy Date/Date of Possession) and ends on the day before the second anniversary of this date.

For example, if your Firm Occupancy date is February 12, 2014, the two year warranty begins on February 12, 2014 and ends on February 11, 2016.

Concord Adex warrants two years against:

  1. Defects in materials, including windows, doors, caulking or defects in work that result in water penetration into the building envelope.

  2. Defects in work or materials in electrical, plumbing and heating delivery and distribution systems.

  3. Violations of the Ontario Building Code affecting health and safety.

  4. Major structural defects (which will be discussed in greater detail under the seven year warranty protection section).
    For two year warranty items, you may submit a Second-Year Form at any time during the second year of possession.

Seven-Year Warranty

New homes are protected for seven years against major structural defects. Tarion defines a major structural defect as:

  1. Any defect in work or materials that results in the failure of a load-bearing part of the home's structure or materially and adversely affects its load-bearing function.

  2. Any defect in work or materials that materially and adversely affect the use of the building as a home.

Any defects that fall within the seven year warranty should be reported to Tarion Warranty Corporation directly.

Emergencies

Rancho Management Services
6th Floor – 1190 Hornby Street
Vancouver, B.C.
Phone: (604) 684-4508
Fax: (604) 684-1956
24-Hour Answering Service: (604) 684-4508
Email: pmgr@ranchogroup.com

Office Hours:
Monday to Friday: 8:30 a.m. to 5:00 p.m.
Saturday, Sunday, and Statutory Holidays - CLOSED

Burnaby Emergency Telephone Numbers


Ambulance
For a medical emergency Call 911

Non-emergency 604-872-5151
 


Police
For a security emergency Call 911

Non-emergency 604-294-7922 


Fire Department
For an emergency Call 911

Non-emergency 604-294-7190 


Power Outages & Electrical Emergencies (BC Hydro)
1-888-769-3766
 


Poison Control Center
604-682-5050 or 604-682-2344
 


Gas Leaks & Gas Odor Emergencies (Fortis BC, Gas)
1-800-663-9911
 


Earthquake, Flood, Dangerous Goods Spills, Tsunami
1-800-663-3456
 


*Additional emergency and non-emergency numbers can be found by searching yellowpages.ca

Utilities

Examples of Hydro costs are the use of lighting, outlets, heating/cooling and electrical appliances.

You will assume accountability for your homes hydro on your Legal Possession Date.

Hydro is individually metered and you will receive a bill for usage .

It is important that you make an immediate new account application to BC Hydro. This can be done through the B.C.Hydro automated service line at 604-224-9376 or on-line at bchydro.com/moving

If an account application is not made quickly, your power supply will be disconnected and will result in additional re-connection charges. We strongly recommend you take immediate action.

Communications

Concord Pacific works with industry leaders to provide you with state of the art communication services.

You will need to set up an account to activate these services directly with your chosen service provider.

Mail

Your Mailbox is located in the mail of your building and is identified with your suite number.

Please contact Canada Post to enquire into the change of address procedure.

Forms can be picked up at any Canada Post location or on the web at canadapost.ca You may also fill out the change of address notification form electronically, at smartmoves.ca

Forward Address:
70 Queens Wharf Road, Toronto, O.N. M5V 0J2

Elevator Booking

Elevator bookings for move-ins and deliveries are scheduled with your Property Management office during regular business hours.

Elevator bookings are made on a first come first serve basis. It is recommended that you book an elevator with Property Management at least forty eight hours in advance of your move in date.

Your moving/delivery company should remove all cardboard boxes upon completion of the move.

Homeowner Manuals

Appliance Manuals

Standard Appliances

  • AEG Built-in Oven

    PDF
  • AEG Dishwasher

    PDF
  • AEG Cooktop

    PDF
  • AEG Range Hood

    PDF
  • Liebherr Refrigerator-Freezer

    PDF
  • Panasonic Microwave

    PDF
  • Whirlpool Dryer

    PDF
  • Whirlpool Front Load Washer

    PDF

30" Appliances

  • AEG 30" Built-in Oven

    PDF
  • AEG 30" Cooktop

    PDF
  • Liebherr 30" Refrigerator-Freezer

    PDF
  • AEG 30" Range Hood

    PDF

Other Manuals

  • Forward Interior Finishes Manual

    PDF

Ventilation

The management of interior humidity is the responsibility of the owner. Maintaining acceptable moisture levels within your home prevents condensation which can cause damage to components within the home.

Condensation occurs when the indoor air moisture contacts cold surfaces, such as window glass, water supply pipes and toilets. It appears as water droplets. Condensation on interior window surfaces is common during the cold season & is usually the result of humid conditions created within the home combined with exterior climatic conditions. Condensation is not considered to be a warranty issue. If you see condensation it is advisable to immediately wipe it up.

We create moisture in our homes from cooking, laundry, bathing etc. The indoor humidity level is controlled by the occupant. It is crucial that the occupant regulate proper humidity levels within the home to prevent damage to other components, such as window sills. This can be achieved by ventilation & air circulation.

Ventilate to remove excess moisture in the air:
Kitchen Hood Fan should always be used when cooking, especially when boiling or steaming foods.
Bathroom Fan should be on during bathing or showering & remain on for at least 20 minutes afterwards.
Fan Timer Switch will operate the bathroom fan on a timed schedule. It should be set to run the minimum recommended 2-4 hour sessions every day.
Please note that during higher humidity summer days the fans may need to be run more often.

Increase Air Circulation
The corridor air coming into your suite via the gap around your suite entry door is a source of fresh air & helps maintain the air circulation in your suite. It also serves as a safety feature. If a fire occurs in the building the corridor fresh air units are immediately disabled so that the smoke does not enter into the suite. We recommend that you do not install any type of weather stripping or attempt in any way to block this air movement.

To allow for even air circulation throughout the suite, open the window coverings daily, keep window sills clear, open room doors &, when suitable, open windows.

Maintenance and Repairs

Condensation

What is condensation and why does it occur?

The air in your condo naturally contains moisture. This invisible moisture allows you to live comfortably in your unit. The moisture can become a problem if condensation occurs on surfaces in your condo. This occurs most commonly on windows during the winter because the windows are colder than the air temperature in your condo. Cold air cannot hold as much water or moisture as warm air. As warm air in your unit moves toward the windows the air cools. The moisture that was once invisible in the warmer air condenses on the colder window and is seen as tiny water droplets.

You may notice that condensation primarily occurs around the edges of the interior pane of glass in your window. This is because the metal frame around the window is conducting cold from outside, cooling the edges of the window pane and leaving the middle of the pane warm. These cooler edges are normal and not considered a defect in the window materials or installation.

Where does the moisture in my condo come from?

You produce moisture simply by breathing and perspiring but many of your daily activities will also increase the amount of moisture in your home. Cooking, cleaning, laundry, dishwashing, bathing and keeping house plants all contribute to increased amounts of moisture.

In addition to the moisture producing activities you perform in your home, the building materials in a newly constructed condo contain moisture that will be released during the first heating season. Temporary condensation may occur within the first year after construction because of the drying of these materials. Also, condensation may occur at the beginning of the heating season due to the release of moisture that has collected over the summer months when the humidity levels are higher. As the winter heating season continues the excess moisture will be eliminated. Temperature fluctuations throughout a winter season can cause condensation especially if there are drastic changes in temperature.

How can I eliminate the condensation in my unit?

Here is a list of things you can do to reduce condensation in your unit:

  1. Moisture reduction
    • Do not hang clothes to dry in-doors.
    • Do not use a humidifier.
    • Cover all pots and pans with lids while cooking.
    • Have shorter, cooler showers.
    • Regularly clean the lint trap in your dryer.
    • Run only full loads of dishes in your dishwasher and use the drying setting.
    • Limit the number of plants you keep in your unit.
    • Run a dehumidifier if necessary.

  2. Increase Air Circulation
    • Make sure that your window coverings are open during the day so that air can move over the surface of the window.
    • Hang window coverings to allow for adequate space between the coverings and the window surface. This ensures that even when the window coverings are closed air can still circulate between the covering and the surface of the glass.
    • Make sure the window sill is clear of objects.
    • Keep doors to all rooms open to allow even circulation of air throughout the unit. (Except bathroom doors when bathing, see below).

  3. Increase Ventilation
    • Use kitchen exhaust fans while cooking especially when boiling or steaming foods.
    • Run the bathroom fan during and at least 20 minutes after your shower to vent the remaining steam. Do this with the bathroom door closed.
    • Ensure that the fan in your Fan Coil Unit (FCU) runs for at least two 4-hour periods/day.
    • Clean exhaust vents and grates and lint traps regularly.

Ventilation

Exhaust Fans

The range hood and exhaust fans, provided in the kitchen and bathrooms, respectively, should be used to remove lingering odors and excess moisture in the air which can cause condensation.

If there is more than one bathroom, there is one exhaust fan motor with a switch for the fan in each bathroom. The fan can be turned on and off in each bathroom. Your kitchen fan should be used whenever cooking on the stove to avoid lingering odors and to lessen grease build up on kitchen surfaces. Air is vented to the exterior of the building. The filter should be cleaned periodically following the instructions outlined in the appliance manual.

Fan Coil Unit

Your suite is equipped with a fan coil unit (FCU). Your FCU has a filter which will need to be replaced every two months during the first year of possession and quarterly thereafter. Filters can be purchased from Property Management. Failure to replace the filter regularly may result in invalidation of the Statutory Warranty. Property Management will maintain your fan coil unit twice a year.

Corridor Air

As you will notice, there is a gap around the door jamb of your suite entry door. This gap is not a deficiency. We recommend that you do not install any type of weather stripping around the suite entry door. This gap serves as one of the only sources of fresh air and helps maintain the air circulation in your suite, which in turn assists in preventing condensation. The corridor air also serves as a safety feature in the event of fire. If a fire occurs in the building, the corridor fresh air units are immediately disabled, so that the smoke does not enter into the suite.

Seasonal Maintenance

It is important to maintain your home on a regular basis. It is recommended that you follow the steps outlined below to follow a concise seasonal maintenance program.

Spring (March, April, May)

  • Replace FCU filter
  • Test and reset ground fault circuit interrupter (GFCI)
  • Test smoke alarms and carbon monoxide detectors
  • Check caulking for air and water leaks
  • Check windows and screens are operating properly

Summer (June, July, August)

  • Replace FCU filter
  • Inspect air conditioning
  • Check sealing around windows and doors
  • Test and reset ground fault circuit interrupter (GFCI)
  • Test smoke alarms and carbon monoxide detectors
  • Check exhaust fans
  • Inspect doors and locks

Fall (September, October, November)

  • Replace FCU filter
  • Check exterior features
  • Check caulking for air and water leaks
  • Check clothes dryer vent
  • Test and reset ground fault circuit interrupter (GFCI)
  • Test smoke alarms and carbon monoxide detectors
  • Check windows and screens
  • Check weather stripping on all exterior doors and balcony doors
  • Check sealing around windows and doors
  • Check for condensation and humidity

Winter (December, January, February)

  • Replace FCU filters
  • Test and reset ground fault circuit interrupter (GFCI)
  • Test smoke alarms and carbon monoxide detectors
  • Check exhaust fans
  • Check inside surfaces

Forms

  • 30-Day Warranty Form

    PDF
  • Year-End Warranty Form

    PDF
  • Second-Year Form

    PDF

Legal Information Form
This form will be mailed to you in your Walk-Through Registration Package prior to booking your suite Walk-Through. Please contact Customer Care for additional copies of this form.

Emergency Request for Maintenance
Contact your Concierge or Property Manager immediately

Contact Us

Concord CityPlace Customer Care

Address
2 D Spadina Avenue Toronto, ON M5V 3Y5

Hours
Monday-Friday 9:00 a.m. to 5:00 p.m.

Telephone/Fax/Email
(T) 416-847-3788
(F) 416-596-8762
(E) cityplacecustomercare@concordadex.com

Prompton Real Estate Services Corp.

Address
357 Front Street West Toronto, ON M5V 3S8

Hours
Monday-Friday 9:00 a.m. to 9:00 p.m.
Saturday and Sunday: 10:00 a.m. to 5:00 p.m.

Telephone/Fax/Email
(T) 416-883-3888
(F) 416-883-3887
(E) info@prompton.ca

Concord CityPlace Sales Office

Address
23 Spadina Avenue Toronto, ON M5W 3M5

Hours
Monday-Friday: 11:00 a.m. to 6:00 p.m.
Saturday and Sunday: 11:00 a.m. to 6:00 p.m.

Telephone/Fax/Email
(T) 416-813-0999
(F) 416-813-0600

Concord Adex Inc.

Address
23 Spadina Avenue Toronto, ON M5V 3M5

Hours
Monday-Friday: 9:00 a.m. to 5:00 p.m.

Telephone/Fax/Email
(T) 416-813-0333
(F) 416-813-0300