According to the latest updates on November 18th, 2020, the phased approach to BC's Restart Plan is on pause for the duration of province-wide restrictions. For your reference, British Columbia’s Provincial Restart Plan is outlined here.

Our Customer Care Department has been progressively in compliance with the COVID-19 safety plans. With our Back to Service and Operation plans, please be advised of the following areas:
Having received the service requests, we will contact you by email and request you to fill out the Safety Questionnaire form for our review. Without this reply we are unable to proceed with any review.

The collective health and safety of all homeowners, tenants, employees and contractors is our first priority. Please adhere to the direction of the provincial health officer and follow precautionary measures to reduce the risk of COVID transmission in terms of physical distancing, mask wearing, hand washing and to limit the number of people in our common working place when we are in contact with you within shared spaces.
For any building emergencies please follow normal protocols by immediately notifying your concierge/building staff on duty and by contacting the Rancho Property Management 24-hour emergency number at 604-684-4508 / The Concord Calgary at 403-253-7642 / Concord Toronto at 416-510-8700.

We will continue to re-assess the COVID-19 situation based on the Health Services guidelines and will provide updates in a timely manner.

Residential Resources

Concord Pacific communities are renowned for superb location, innovative design, exceptional amenities and outstanding customer care.


Car Wash


Integrated Home


Murphy Bed


Washer and Dryer




Flex Slider

Watch all Customer Care VIDEOSkeyboard_arrow_right

The tabs below will provide you with instant access to all of the important information you’ll need to make living at your Concord Pacific community enjoyable and memorable.

Homeowner's Resources


Prompton Real Estate Services Inc

The knowledgeable and established Prompton Real Estate Services team has years of experience and success in providing our local and international clients professional full-service rental management and resale guidance. If you are looking to rent, Prompton has a robust inventory of Metro Vancouver and Greater Toronto offerings or for quick and easy approvals download the free LIV.Rent APP




Integrated into most Concord communities is Novus Communications. Hardwired fibre direct to Concord buildings, Novus provides the nation’s fastest internet, crystal-clear HDTV and the option of a value-packed home phone. All this, with the personal support you expect from a local company.

View Site
Electric Car

Parking & Storage Availabilities

To inquire about parking and storage availabilities in your community, please email (Greater Vancouver and other cities) and (Greater Toronto).

In your e-mail please include:

  • Development name (phase if applicable)
  • Development address
  • Suite number
  • Strata lot number (if applicable)

*Prices, specifications, and availability are subject to change without notice.